Thanks for your quick response. The service provider is Saboom.com, based in Germany, and the litigator acting on their behalf is Auer Witte Thiel, again Germany based.
Yes I am in the UK.
I have had two separate e-mails, one saying I owe around 180 EUR and the other saying I owe around 80 EUR.
Thanks - just a few points of clarification please;
What does UTCA stand for?
I did e-mail Saboom on several occasions explaining that I was unable to cancel online but that I did wish to cancel and I have kept these e-mails as evidence - so just to confirm you think that given I made clear my intention to cancel that the courts, if I were taken to court, would find in my favour?
Should I respond to Auer Witte Thiel explaining that I made every effort to cancel and will not be making payment?
As far as I know the account with Saboom is still active - is there a risk that the debt will build and build to the point at which it becomes a debt worth pursuing?
I guess I could also cite the Consumer Rights Directive 2011/83/EU which suggests that a clear message setting out intention to cancel is sufficient notification and should be accepted? I did this be e-mail on several occasions and hold copies.