Ask a Law Question, Get an Answer ASAP!
Thanks for your quick response. The service provider is Saboom.com, based in Germany, and the litigator acting on their behalf is Auer Witte Thiel, again Germany based.
Yes I am in the UK.
I have had two separate e-mails, one saying I owe around 180 EUR and the other saying I owe around 80 EUR.
Thanks - just a few points of clarification please;
What does UTCA stand for?
I did e-mail Saboom on several occasions explaining that I was unable to cancel online but that I did wish to cancel and I have kept these e-mails as evidence - so just to confirm you think that given I made clear my intention to cancel that the courts, if I were taken to court, would find in my favour?
Should I respond to Auer Witte Thiel explaining that I made every effort to cancel and will not be making payment?
As far as I know the account with Saboom is still active - is there a risk that the debt will build and build to the point at which it becomes a debt worth pursuing?
I guess I could also cite the Consumer Rights Directive 2011/83/EU which suggests that a clear message setting out intention to cancel is sufficient notification and should be accepted? I did this be e-mail on several occasions and hold copies.