Hello, my name is ***** ***** it is my pleasure to assist you with your question today. How do you wish to resolve this?
do i send her a letter can i go and take the carpet from the house she has not paid for it
i want to know my rights as i have tried to resolve but she will never be happy
Hi sorry I was offline by the time you had replied. When someone has entered into a contract for work and materials, where the main focus is labour and skill, the law says that the work must be:
In addition, any materials provided as part of the work must:
If there are problems with the standard of work, or the materials used, the customer will have certain rights.
If work has already started, and there has been some breach of contract by the other side, they would usually be expected to give the workman the opportunity to rectify the problem. However, if they can justify why they should not be given such an opportunity, for example, if work has been left in a dangerous condition or their work is obviously below-par, they could refuse to do so.
In terms of potential compensation, the consumer may be entitled to that in the following circumstances:
You are not required to reply to the customer’s letter or send your own. You can nevertheless contact them to try and resolve this and propose your solution, which would be to take back the carpet as you have not been paid for it. The customer does not have to allow you onto their premises though so without their consent you cannot take it. If that does happen then it is going to be a matter for you to consider taking this further to get the money you are owed. A claim can be submitted in the small claims court of necessary.
I hope this clarifies your position? If you could please quickly let me know that would be great, as it is important for us to keep track of customer satisfaction. Thank you
if she lets me into the house to rectify the problem am i in my rights to take the carpet away?
as long as you do not cause damage you can try, but the issue is if she asks you to leave then you will no longer be legally allowed to be there and will become a trespasser, so you do need her consent really
Hello, I see you have accessed and read my answer to your query. Please let me know if this has answered your original question or if you need me to clarify anything else for you in relation to this? I just need to know whether you need further help or if I can close the question? Thank you
Could you please let me know if this has answered your original question or if you need me to clarify anything else in relation to this? It is important for us to know either way so we can track customer satisfaction or identify whether I need to help you further? Thanks