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Hello my name is ***** ***** I will help you with this.
What is the cost of making good?
What is it you want to achieve please?
The cost from the plasterer is £750 we have not had the electrics checked or bill from Rainbow.
We would like a heating system that works perfectly. As far as we can see if we pay renewablesolutions we will have to get someone else to do the work again as l can only describe them as cowboys.For one thing l was told they would bolt the units but even l can tell they used screws also the fitters were told to use 'big feet' on units but used small. The heating does not work
Indeed. I do not think you need to pay the balance until they have finished the system and made good any repairs.
Therefore they can threaten you and at worst try and take you to Court, but the fact is this.
They have failed to delivery a system that works,
They are in breach of Section 13 of the Sale and Supply of Goods and Services Act 1982 by failing to act with all reasonable skill and care.
So you have a valid defence.
You get to get them to put the work right, finish the job and then pay for it
Can I clarify anything for you about this today please?
Thank you. If we need to follow this case further as they are saying they will charge us interest on our account as we haven't paid
They can only do that if their terms allow. Even then the Judge can not allow interest because its their fault in the first place!
had a Freedom Samsung engineer check both systems in cottages neither would work properly one still having a leak, is going to give us a report with quote to rectify the faults especially the electric. Our plasterers have takeh down wet ceiling to allow to dry before redoing..the renewablesolutions engineer left a "certificate" off his qualification which is a copy downloaded from internet which we also found & have our selves.I am going to take to police to show them today. am concerned as this is prooving hard Do You Advise I Get Legal Help are we able to manage with this situation ourselves ?