Alex Watts : Hello Kerry my name is ***** ***** I will help you with this.
Alex Watts : Have you obtained other quotes for getting the work out right?
Customer: Do you mean getting quotes to put the work right? If so not yet. Why?
Customer: I can do that no problem but I wanted to know if I can use people I want to use and just walk away from the original builder. Or am I obliged to use who he wants. As I said I have signed nothing.
Alex Watts : It is the builder who is liable. So what you can do is get quotes from other for putting the work right.
Alex Watts : Then you can ask the builder to do it or get these others to do it and he pays the cost less the final payment
Alex Watts : So you get a number of quotes and this forms your loss
Alex Watts : You need to write and set out your losses and request a refund or the work done within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
Alex Watts : If they do not then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Alex Watts : Can I clarify anything for you about this today please?
Customer: No you have been great. I feel very relieved. I am pleased that I can have other people do the works for me as I am really not sure I can trust him. Thank you so much.
Alex Watts : Happy to help. Can I help with anything else today?
Customer: Hi yes there is some more advise I need.
Customer: We also had a partition removed from the kitchen to the living room. It was not a supporting wall however should the builder have received a structural engineers report before he pulled it down or does that not matter. Or was I suppose to organise the structural engineers report. Also, when I do get these quotes from new builders, what is it I need to see to make sure they are credible builders with a good reputation. Are there any specific documents they should have or be registered with whom etc. thanks
Alex Watts : that is not your responsibility, he is the expert.
Alex Watts : Sadly all you can do is check with Trading Standards to see if they are credible
Alex Watts : Can I clarify anything else for you ?