Hello my name is ***** ***** I will help you with this.
For now please let me know whether they signed any terms and conditions?
yes they did, which states that a registration fee of £25 is non refundable and the deposit is refundable from their last invoice if 4 weeks notice is given. We have not had a case where a family has not started with us. During show rounds of the nursery it is verbally told that deposits are NOT refundable if the child does not start, this person says she was not verbally told this.
Sorry I was just in a client conference
Ok - so the terms do not say you are entitled to keep the deposit under circumstances such as this then?
Its bad news then I am afraid.
If your terms do not cover this then you are not entitled to keep the deposit.
If the terms said that they needed to give notice regardless of whether they had already been there, then you would be ok
But they do not and you are stuck with that.
I agree with your theory behind a deposit, but sadly your terms do not say it is non refundable.
You can keep £25 but that is it
I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
Can I clarify anything for you about this today please?
Did anyone witness the verbal conversation?
Ok, in that case you are ok. If it was witnessed you are fine.
The Civil Procedure Rules are here:
No idea what paragraph 4 is..... There is a Part 4
But that applies to forms!
So I think on that basis you should be fine in Corut.
If you can prove the verbal conversation you are ok
Does that help?
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