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Hello my name is ***** ***** I will help you with this.
Why did you not keep a copy please?
I didn't keep a copy because I thought after three and half years it would of all been dealt with,
Ok - you are entitled to a copy but if they refuse you need to do the following:"
1) Write and complain to the Chief Officer. That will raise a formal complaint and you can be sent a copy
2) Send a request under the Data Protection Act for a copy. But they have 40 days to respond
3) Complain to the Local Government Ombudsman. They offer a free, independent service and can investigate your complaint at; www.lgo.org.uk
That should resolve the matter
Can I clarify anything for you about this today please?
Thank you very much for your help I will take your advice and get back to you in due course
Great. If I could ask you to rate my answer before you go today please, the button should be at the bottom of the screen.
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