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Hello my name is ***** ***** I will help you with this.
For now please let me know what was the initial cost please?
Hi Alex, The initial cost of Conservatory was £15,300
What is the cost of putting right?
All the damage etc?
Don't know - each time something has gone wrong they come and fix it, no monetary cost to me except time of work which as you might imagine has been a lot over 18 months.
What you need to do is get a professional survey done to establish what exactly is wrong. Once you have this report then you can get quotes for putting the work right.
This forms your loss
You need to write and set out your losses and request a refund the work done within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not hen you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
I have asked for payment for underfloor heating £600 as they keep saying it was not sufficient. My argument there is they asked what form of heating I was having so should have informed me of what spec if it is that important? They didn't. The spec by the way is the top of range and sufficient. They era chasing me for the spec information but not going to send it. I already have another conservatory 15 years old and have not had one problem and it is colder than this new one. Also asked for payment payment I had to put towards the door £400, the cost of radiator £100 and I have now just asked for the carpet paying for which would be around £400. Plus a letter of apology which we both know wont come. Asked for most 2 weeks ago which came to £1,100 - today just sent letter asking for carpet? I am not one for doing this but is that it. Do they just get to walk away as I have never been able to enjoy what I hoped to get. It is not what I paid for 18 months of endurance and now having to be under the Doctor with anxiety and stress over it all?
The thing is it never stops. Just when you think its over something else appears. Do I just have to put up with that.
They didn't build it right in the first place and over 18 months on they are still patching it up.
Ok - this is why you need to get a survey to see exactly what is wrong.
If it goes to Court you can use the survey as evidence
Does that help?
All of this is helpful Alex. So what if the survey state all good now - its been 18 months of hell?
If the survey does highlight other problems Coral will just attempt to fix them. This could just keep on going?
You get a number of quotes to fix and if they do not within 14 days take them to Court as I indicated above.
Is there a point when it is enough. they surely have FAILED to provide what was sold to me? Or is that me being misguided? It just does not seem fair that it can just go on and on and on.
Indeed. But the Court can't award you compensation if they dont know what is wrong. To show what is wrong that is why you need a survey.
Then you can take stock and issue proceedings.
But a Judge will help see WHAT has gone wrong and what needs fixing.
Does that clarify?
Ok Alex - next step is survey. Now don't know if you can answer this, that is allowed too. So I get the survey done. Legally, do I have a case to proceed against them on the basis 'they did not do what they promised', that is build a conservatory fit for purpose? Or am I flogging a dead horse here. I don't want to got to court but it does not feel right to just accept what we have had to put with and they get away. It is STILL ongoing, they STILL need to come and make good the wall area around the door because they,ve just left it and it is chipped, paint of, gap in skirting. This is still happening 18 months on. We have not got past 2 months before something else happens. Plus, the fiasco with the planning, it still feels a bit dodgy but I don't know.
Yes you have a case against them on what they have not done as promised.
But you need a survey to establish (and for the Court) exactly what is wrong
Thank you Alex, that does help. Need to get the survey, got it.
May be back with more questions but not today. Have a lovely evening and thank you again.
Oh, when I sign in again would it be you that I connect with again? Sorry, just never done this before.
Sure no problem - once you rate then the answer does not close
That helps and the rate is excellent, you have been very helpful. Kind of think I'll be in touch but first need to sort the survey.
Many thanks again.