Hello my name is ***** ***** I will help you with this.
When did you sign and when did you attempt to cancel please?
hi i signed on the 13th of november
and told them i cannot go ahead 2 weeks ago
I see. Did you sign the deal at your home?
Were you given a cancellation notice with the order?
yes i did and my brother was in attendance at the time
not sure about the cancelation notice
Its bad news I am afraid. You have 2 weeks to cancel the order under the Consumer Contracts Regulations.
Sadly outside of this period you only have a right to cancel as per the contract.
Sadly it seems as if you are well outside the cancellation period.
But your right to cancel only starts if there was a cancellation notice cooling off in the documents you received.
If not then you are not bound and can cancel at any time
You should therefore check the order documents carefully to see if it contains a cancellation notice option.
If not then it can't be enforced and you are not liable.
If it does, then sadly you are liable.
Can I clarify anything for you about this today please?
does the conversation about having the means to pay not amount to anything in legal terms
Yes but that needs to have been witnessed. if so then you are ok.
If it was conditional upon getting finance.
Does that help?
yes my brother was a witness, so i will speak to the company to see what there response will be, many thanks
Great. Can I clarify anything else for you?
no your your help is greatly appreciated, thank you.
Great. If I can ask you to rate my answer before you go today please, the button should be at the bottom of the screen
If you need more help please click reply