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Hello my name is ***** ***** I will help you with this.
For now please let know how much you paid for the room?
I paied about 590 for 5 days
Is it a well known chain?
The annoying issue that they didn't even bother themselves to apologise
It's matter of money. It's matter of respect
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Thank you so much.
shall i send them an offical email as well
Great. Can I help with anything else today?