Hello my name is ***** ***** I will help you with this.
What is it you want to achieve?
Did you sign any terms and conditions to leave the buggy?
Hi, I would like to get the nursery to compensate for the buggy or identify the person who has stolen the buggy
I did not sign any terms and conditions
Hi Alex are you having issues staying in the chat?
sorry this hasn't answered anything for me.
Please do not try and rate as I needed more information
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Well that is a matter of evidence. Anything that is unusual or onerous should be pointed out to you.
If not then it makes your case stronger.
Does that help?
Will the costs for the application be then also covered by them?
They are listed here.
And if you win then yes you would get costs added.
Does that clarify>
Hi, sorry I am at work and got distracted yesterday. Thanks for your help. I have a few more questions and then I will rate the conversation. So the best approach is to write a letter demanding payment within 14 days. From what I know I need to show that I made reasonable efforts to get the payment. Do I then document in the letter the conversations we had with them? Do i also reference in taht letter that no effort was made from them to educate us that there is no cctv, that they had prams stolen previously, that they advise to lock the prams with our own locks and that the gates to the nursery arent locked during the day? Or do i keep that for the court application? There has also been a previous case where they have compensated a person whose Stroller got stolen. Is this supportive of my case? They have not changed anything since that happened (or our buggy got stolen).And the last question, do i file a report at the police for that day so that we can refer to that? Tell them that it was stolen at the nursery? We havent done this yet as we were jhoping that they would just sort it out for us.Thanks.
1) Yes document the letter and conversations
2) Yes reference effort was made re CCTV
3) The fact they have previously paid out does help
4) Yes you can file a report with the Police if you wish
thank you for your help.
Thank you. If I could ask you to rate my answer before you go today please, the button should be at the bottom of the screen
If you need more help please click reply
No thanks. Rating now. Thanks