hi alice i wish to claim for the loss of travel with Ryan air,also the lost of 2 pre paid hotels .
And the diffrence in air tickets from kiev to Palma.
what do you think?
here is the email I got .
We regret to inform you that Wizz Air Ukraine will cease its operations on April 19, 2015. As a consequence, your flight(s) (confirmation code: X8VEVZ) with Wizz Air Ukraine are cancelled.
We have started processing refunds to the credit/debit cards (where possible). Expectedly all payments will be done and credited to passengers' accounts in 3-7 days.
Those customers whose credit/debit card has been expired, or paid the reservation via bank transfer, are requested to visit https://wizzair.com/Claims and submit the reservation code and bank account details by clicking on "Flight Cancellation/Schedule change for Commercial reasons" from the drop down menu titled "Subject". We are doing our best to minimize your waiting time and refund your money on the indicated bank account with 7 days from receiving your message.
If you have purchased your ticket(s) through a third party ticketing company or travel agency in your country, please, contact the company you have purchased your tickets from. We will refund the payment to the company that booked the flight on your behalf.
Important! Every refund will be settled in full and in the same currency as in which the booking and the payment was made originally. A foreign currency translation applies if the customer's bank account currency differs from the booking currency, in which case the amount received by you (in your bank account currency) might differ from what you paid at the booking. Please do not contact us regarding these differences as exchange rate changes are outside of Wizz Air's control.
We advise all affected customers to check their mailboxes frequently as all updates will be sent in email regarding refunds. Call us only in case it is necessary, as our Call Centre lines are highly overloaded and the waiting time is significantly longer! Our dedicated Call Centre numbers are:
+380 44(###) ###-####br/>Languages spoken: Ukrainian and Russian
not yet I was going to write and ask for a refund in full of the fight diffrence and the flights with ryan air and the hotels are they legally obliged to refund monies paid?
ok sorry alice im very busy I run a driving school so akways working