Hi Alice, thanks for the response. If I fully explain what the reginal manager of the firm who sent the engineer down to change the meter told us, perhaps it will give you a better idea. He informed us that their employees are not allowed to adjust, tamper or tinker with a customers boiler. If after they have changed the meter and the boiler will not start, they have to inform the customer that they must get their own gas registered technician in to check the boiler, this engineer did not do that, he started to adjust mechanics within the boiler. They have to keep their equipment on site until the job is finished and use the approved tools to check that there are no leaks, he did not do this, he took all his tools back out to his van half way through the job. When my daughter told him that she could smell gas, he dismissed this as "overflow" from when he changed the meter, he did not check to verify if there was gas leaking, he was more interested in getting home rather than the safety of my daughter and her family. During the investigation that the company performed, he admitted that he did not do his job correctly and in his words, he was having a "bad day". What we are trying to get over to the supply company and the company who sent this engineer down is very simple. A qualified gas engineer, did not do his job properly, had an attitude problem on arrival at the property and left my daughters home with a major gas leak that could have potentially blown their home up and/or killed them in the process. All it needed was a something in the home to come on and ignite the gas that was filling their home or just spontanious combustion to have taken place and it is quite frightening to think what could have happened because a qualified gas engineer failed in his work ethics and did not perform the simple test of checking to see if that work he carried out, even though he was not qualified or authorised to do so by his company, was not leaking any gas into the customers home. We feel that they were extremely lucky to still be alive and still have a house to call home and nothing serious like their home expolding or they themselves being killed by the gas leak itself. It is not just a question of compensation for "inconvenience" it is a question of what could have happened to them by this engineers grevious errors, surely there must be some financial settle for compensation for what they went through. If the whole matter was serious enough for the company to terminate this engineers employment with them because of his failings on the job at my daughters home and the risk he put them to, surely an offer of compensation should be offered to my daughter. This is not a question of "cowboy builders" this is a registered gas engineer who failed misserably at his job and when you are talking of the potentially high risks that come with a supply of gas and the safety that should go with it, that was not handled correctly in my daughters case and potentially I could have lost my daughter, my son-in-law and my baby grandson due to the complete negligence of this engineers. We all still shudder when we think of what could have happened on that day. I hope I have given you a little bit more information to allow you to consider this matter and let us know if she has a case to take some form of legal action in this matter and if so what would be a suitable figure in financial compensation to settle this matter and quite frankly the £60.00 compensation offer by her energy supply company is a total insult and unsatisfactory. I look forward to hearing from you. Many thanks, Sharen
"For Alice H"
Not sure if I am using your site correctly, but can you confirm that you received my further information in relation to your question that you raised about more information
Hi Alice, thanks for getting back to me. As this happened on a Sunday and my daughter thinking that it was the boiler that was not working called her own gas engineer who confirmed that he could not get to her till the following day, so she and her husband and baby came to stay with me for the day and overnight as they could not stay in a cold house with no heating. It was the following day when he arrived that he confirmed it was not the boilder but was in fact no gas getting through the meter as the meter was broken and not working and she had to call her gas supply company to replace the meter as a matter of urgency. A valve in the boiler had broken but he could not prove 100% that this failure was caused by the lack of pressure due to no gas coming throught meter. As he has been servicing my daughters system on-going for many years he has not as yet presented her with his bill for the call out and replacement valve but his inital estimate for the work was around £150.00. Obviously things escilated after this visit. I must admited I am a little disappointed by the fact that she would probably not receive any compensation for what this meter engineer did at her home. It seems a little unfair that he put my familys lives at risk and nothing can be done for them. Sharen
Hi Alice. Very much appreciate your honesty. It just seems so unfair. As you said, any form of litigation is going to be expensive, I know this as I have been a legal secretary for over 35 years, but dealing with matrimonial and probate work, so was a little unsure with respect to the matter at hand with my daughter. I will discuss with my daughter all the information you have supplied and ultimately it will be her choice as to what, if any action she is going to take. Many thanks for your advice and I shall get back to you in the next few days if I should need further advice on this matter after discussing it with my daughter in depth. Sharen