Hello my name is ***** ***** I will help you with this.
For now please let me know whether you offer any form of warranty please
So its been over 12 months, is that right?
If it is outside 12 months then you do not need to worry.
This is because your warranty is only 12 months.
After 12 months then you are not liable.
Therefore you can refuse.
All the customer can do is try and issue a small claim, you can defend this.
Can I clarify anything for you about this today please?