Hello my name is ***** ***** I will help you with this.
Could you please explain your situation a little more?
I was refused MRI scan I payed for one. I then was refused a hosp. app.
Ok. Then what happened......?
I was on waiting list for surgery 1990 but never heard anymore. wrote to MP who got me an app.I am registered as disabled. I had a MRI scan. Because I should have had surgery and now got other problems they can't just opp.on back because it will be too strong for my pelvis. If they do it all I won't be able to walk.
So is this an issue with the NHS?
Ok, what did your MP say?
Just got me app.
Ok, but nothing has been resolved since then?
The MP didn't Know full story only that I was refused treatment. No nothing has been resolved. Becaused I've got a bad name nobody believes what I say I've had unnecessary surgery on private parts, And bladder and bowel messed up.
I am seeing a chiropractor to help me get out of pain.
Ok. You have 3 stages of complaint:
1) Formally write to the NHS Trust and set out your complaint.
They will have a formal complaints process and report back to you
2) If you are not happy with that response then you can complain to NHS England (assuming you are in England, similar process for Wales etc).
When you contact NHS England via email ([email protected]) ensure you state ‘For the attention of the complaints manager’ in the subject line.
You should provide as much information as possible to allow NHS England to investigate your complaint, such as:
They will investigate the matter for you.
3) If you are still not happy then you can complain to the Parlimentery Ombudsman
If you are unhappy with the outcome of your complaint you can refer the matter to the Parliamentary and Health Service Ombudsman, who is independent of the NHS and government.
The Parliamentary and Health Service OmbudsmanMillbank TowerMillbank LondonSW1P 4QP
Tel: 0345(###) ###-####/p>
That should resolve the matter.
Can I clarify anything for you about this today please?
Is it any good going to police I am not sure I can write all these letters on my own.
The Police wont help. But the Citizens Advice Bureau may be able to assist you.
But you have managed to get across your point clearly to me.