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Hello my name is ***** ***** I will help you with this.
What is it you want to achieve please?
What is the difference in value?
Ok, you need to get it valued when you get it back.
Then you know your loss and that is what you can sue for.
Bearing in mind you purchased it over a year ago I don't think you can claim a replacement.
Only the difference in value.
You need to write and set out your losses and request a refund of that difference within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Ok, the above still applies unless a guarantee was given.
If a guarantee was then you can ask for a replacement.
That just means it is authentic, not that it carries a guarantee
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