Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : For now please let me know whether you have formally written to head office and complained?
Alex Watts : i assume thet they have never supplied you
I have only called Custmer services many time, I have now requested a transcript of all my calls
Alex Watts : Ok. You need to write and raise a formal complaint.
Alex Watts : Write to, Customer Service Director, ScottishPower, Cathcart Business Park, Spean Street, Glasgow, G44 4BE
Alex Watts : They will acknowledge the written complaint and respond.
Alex Watts : If that does not resolve the matter then you can complain to the ombusman. They offer a free, independent service at http://www.ombudsman-services.org/energy.html
Alex Watts : That should resolve the matter.
Alex Watts : in order to take them to court you would need to have suffered a loss such as depression. For that you would need to have been to the doctor and been diagnosed. You would also need to show this was directly caused by this.
Alex Watts : but follow the above procedure that should resolve the complaint
Alex Watts : Can I clarify anything for you about this today please?
Thank you for your help.