Hello my name is ***** ***** I will help you with this.
Are the local contractors competent to do the work please?
Indeed. As long as the work is done to required standards (and you get those before you start) then they can not stop you.
Anglian Water Customer Services PO Box 10642 Harlow CM20 9HA
You should write and formally complaint. This can be done at:
This will trigger the complaints process.
If they do not uphold your complaint then you can go to the Ombudsman. They offer a free, independent service and can be found at: http://www.ccwater.org.uk/
That should resolve matters for you.
Can I clarify anything for you about this today please?