Hello my name is ***** ***** I will help you with this.
Can you confirm it has been awarded by the court or an agreement reached between the parties please?
No they should not keep hold of it for no reason.
You should write to the firm and make a complaint. There will be one of the partners that deal with complaints and you should write to them.
If that does not resolve the matter your next step is to the Legal Ombudsman. They offer a free, independent service and can examine your complaint at: http://www.legalombudsman.org.uk/
Can I clarify anything for you about this today please?
Indeed. Good luck.
If that answers your question can I ask you to rate my answer before you go today please, the button should be at the bottom of the screen
If you need more help please click reply