Hello my name is ***** ***** I will help you with this.
For now please let me know how much you paid for the kitchen ?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Over £10,000 you will need a Solicitor and have to pay for representation.
Therefore you may wish to consider limiting your claim to £10,000 to keep it a small claim
If you go above £10,000 and lose you would also be liable for the legal costs of the other side.
Can I clarify anything for you about this today please?
within 14 days of when . I had this letter in february.
If you sent the letter then you can issue proceedings now
I have not sent the signed letter back to them as I feel there are items that need doing that they have not listed and the letter says "I CONFIRM THE ABOVE LIST IS CORRECT"
Dont send it so you can issue proceedings if you wish
Can I clarify anything else for you today at all?
No thank you
Great. If I could ask you to rate my answer before you go today please, the button should be at the bottom of the screen
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