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Garage accidentally dented my car and accepted responsibility. . but are they offering enough? Took my car into Halfords this morning for a mini service and oil change but just got a call from a very apologetic manager saying his mechanic badly scratched and dented the side when moving it and will. . 1) Not charge for the service (£119) 2) Pay for the full repair. .which I can get my own quote for or let them arrange. .I will choose the latter add I don't have time. 3) Pay for a hire car. I think that is reasonable but feel also that the disruption should be compensated and also feel that a damaged and repaired item had less value than one that has never been damaged and therefore this devaluation should be quantified and compensated or at least something paid in light of that. .. What do you advise?
Hi. I guess as I'm beginning to realise from the last two answers that people can not be legally expected to offer any gesture of compensation for their own action which has caused obvious inconvenience to someone unless that person painstakingly quantifies the inconvenience or embarrassment in monetary terms. .which is not always possible. In this case, we'd planned to go for a long drive a lot sooner and do other things , but we can't quantify this other than it has taken up the whole morning. . We are yet to even begin hiring a car. I have to arrange parking permit transfers etc. .. so our weekend is completely disrupted. So how comes we approach it?
As regards ***** ***** I was not aware this had an impact on experts being paid for their time. It's just I generally believe in the old fashioned way of getting a service and paying for it without the extra expected effort of participating in a survey or feedback system. .so nothing personal, I just don't do it in general anywhere. But I have now done so. Was unable however to raise the first one to it seems to want another payment.
Sorry; still no answer. .all I see is 'what else would you like to know?'. . Waiting for answer to original question. Maybe I'm missing something.
Thanks. That is helpful although my main problem is I need guidance on how, if possible, I can go about claiming for compensation for an inconvenience that is not easy to quantify in monetary value? This is where I need the help. My weekend, which is the only free time I have with my partner, was completely disrupted and we had to cancel plans and spend the time instead running around back and forth to the garage and going to the airport to hire a replacement car (that being the only place open on a saturday at that time). Yes I can claim the £30 taxi fare - which is insignificant on the scale of things but what about my entire weekend disruption. Am I only covered for losses and not inconvenience? Basically I need compensation for the disruption of my weekend but need assistance on how to approach this. Can you help?
Thank you very much.