Yes, my wife and I formally complained to the bank (it is a joint account with Santander)
Yes, my wife and I formally complained to the bank (it is a joint account with Santander) in January 2014. My wife entered one wrong digit in the account number hence the money (£1,489) went to the wrong acount. Santander said that they contacted the account holder (who is also a customer of theirs) twice but nothing happened. Santander then said that they could do nothing more for us.
Thank you, ***** ***** seek disclosure as you advise. To whom do I send forms N1 and N244 when I have completed them?
So if I complete forms N1 nad N244 and send them to the county court, they will then directly instruct the bank to disclose the name and address of the account holder to me - is that correct?
Yes, thank you.