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Hello my name is ***** ***** I will help you with this.
For now please let me know whether you have other evidence of payment please?
that is the only book we keep as our own record or evidence of payment.
the agent did not denial collecting them from me.he claimed to have returned it to my wife ,which was a lie.
That is where i am coming from.they have to produce the book before anything can be done.the can't confirm who,where and when the book was returned to my wife.
Hi,I don't think you are getting my point.
I must have over paid them as well ,the only book that can tell me this is with them.
if you have a bank account ,you need your bank statement to show all the purchases or all the activities that goes in and out of your account. likewise,this record book i am talking about.
the loan book is the only evidence.
The agent comes to the door and receives our loan books and money and fills in the records. The agent then confers with Provident. The only contact that we have with Provident is threw there agent we don't have any direct contact. The agent also had his own records of pour payments so other that the loan book there are also the agents records which he passes onto Provident.
yes,they sent out one showing the amount of £2358 for myself.which i believe its wrong. until i have my loan book before I can know if I still owe them or they are the one owing me.
yes,they did,but i can't confirm it because my loan book is still with their agent
yes,but i don't have my loan book to confirm.
1)Their agent cunningly took our loan book and never returned it.
2)It has affected my credit score
3)Deformation of character against my wife .
4)its not fare on us as a customer to them.
or do u have to suffer financial loss to sue an organisation?