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Hello, my name is ***** ***** it is my pleasure to assist you with your question today. Do they still have the truck?
Was there any timeline agreed at the time of sale as to when these documents would be sent to you?
By word of mouth I was told the documents will be posted and since I had a receipt and intended to export it before the 24th April 2015
have you asked them for the money back?
Not yet I intend going that route
so do you simply wish to know how to pursue them for the money should they decline to refund you?
ok let me get my response ready please, won't be long
Whenever a dispute arises over money owed by one party to another, the debtor can be pursued through the civil courts for recovery of the debt. As legal action should always be seen as a last resort, there are certain actions that should be taken initially to try and resolve this matter informally and without having to involve the courts. It is recommended that the process follows these steps:
Whatever correspondence is sent, it is always advisable to keep copies and use recorded delivery so that there is proof of delivery and a paper trail. The court may need to refer to these if it gets that far.
thank you could you do me a favour and email me this advise
unfortunately we cannot email customers. You have a few options:
a) If you see a 'share' button and hover over it you can see the option to print. b) You could copy and paste this conversation into a Word document or equivalent. You can then save and/or print it and refer to it in the future as necessary.c) This conversation will be stored in your account on this site so you may return to view it or do any of the above at any time
Thank you trying to save advise
no problem, let me know if you need further help
I have managed to save the information, once again save
ok great, thanks for letting me know