Hi, I have a dispute over a vehicle lease and need some advice. Can you help with this?
I leased a vehicle for 3 years. Returned it on 04/03/15. I have been sent a damage recharge invoice of £1156.63. I am told the damage report has been validated by the BVRLA.
I had started a lease on another vehicle, with the same company- before I became aware of the damage recharge invoice. The new car was delivered on17/03/15.
I lost work on the days of collection and delivery, because the times agreed for said collection and delivery were gone over, on both occasions. The loss to me, from the work that I couldn't do on both of those days, is at least £840. That is a moderate estimate.
The company is harassing me over the payment of their invoice. They expect me to pay it asap, while they look into the complaint over the loss I've incurred due to delays of vehicle collection and delivery.
They keep saying the two matters are separate. I disagree because all the monies are from the same purse- mine.
I have just had a letter saying that I will be reported to credit reference agencies if the payment is not made within seven days.
What do you advise I do?
Hi Alex, my name is Torera.
I've been told the damage has been verified by a trained BVRLA inspector, on return to the de-hire site. They have also said the BVRLA is the neutral arbitrator.
No, there haven't. They have said something to the effect that if a car is returned damaged, they reserve the right to have it repaired by whomever they wish.
I think the car was re-marketed almost as soon as it was returned to them.
Can you please clarify whether they have the right to threaten to report me to credit reference agencies- given the foregoing, or to demand that I pay the sum they're asking for-without addressing at the same time their delays that resulted in my own financial losses?
Shouldn't both issues be addressed simultaneously?
Could you tell me who I can take up this complaint with, from this point?
Thank you, yes.
Is it alright to write to tell them them the above?
I mean, is it alright to inform them that I will write to the court to have the adverse info removed-if they report me to CRAs, and that I will take it up with Trading Standards or the Financial Conduct Authority if they continue to harass me without resolving my counter claim?
No, thanks for your help.