The second worktop was completed on Friday 10th April this year. I told the fitter at the time that I was still not satisfied. I sent a letter of complaint on the same date and following correspondence from the company I sent a further letter on 19th April. In addition I had a brief telephone call from Paula on 13th April because she was requiring payment. During that conversation I informed her that I was still not satisfied.
Yesterday they sent me the incorrect plugs for the cupboard along with an oddly worded letter which I need to clarify. Today I have had another request for payment .