yes we instructed the bank via branch the intermediary branch used was HSBC my account is with Barclays. Not sure whether they are regulated by the Finacial Conduct Authority.
The transfer was given a Swift and PET number and the money was to be transferred to a beneficiary in Tunisia.
I am trying to obtain the Swift and PET numbers as I do not have them with me.
The case number ***** ***** 000597
Swift Number is *****
this is where it becomes complicated!!
I dealt with barclays in branch and requested them to transfer the funds to the beneficiary account in Tunisia (swift number) this was on 27th March 2015
Unknown to me it is normal practice that the funds are transferred via an international bank in this case HSBC
The money never arrived and contact was made with Barclays to find out why as the receipt states it would be transferred within 8 days but normally take 2 or 3 days. As it had never arrived and was needed urgently contact was made to Barclays who indiciated that it could take as long as 8 working days as Easter was in the middle of the the transfer this could take as long as 10 days.
The money still did not arrive and further contact made we were informed that the money was in HSBC and that they needed further information which was supplied. They sent a trace and informed that the money was still in HSBC but no reason given told that they would investigate but the money would be sent. Further phone calls were completed but each time with different reasons as to why it had not transferred these were it was either in Tunisia and they were awaiting a receipt from the beneficiary but as the money was never received there was never a receipt provided.to the following day where the money was in HSBC
Due to the number of phone calls 120 pound was paid for the cost of all the phone calls
We have been contunually told that the money was sent after a lot of calls and no funds beng sent or received and several traces placed on the transfer
visited the branch and explained the situation to the Branch manager who informed us that she would pick up the money and deal with this. gave her till Thursday (yesterday) to resolve this. since then daily updates have been received from the Manager however none of them are consitent. yesterday got extremely concerned as Wednesday she informed the money was in Tunisia and Tunisa had requested authorisation to transfer the funds to the swift account yet Thursday the money was in the HSBC,and the transfer was null and void When asked if they knew where the money was she confirmed that this was in the HSBC but when asked to return the money to the account she stated that Barclays had not done anything wrong as they had done what was asked of them. Yesterday asked directly if we could lose this money she confirmed that we could. Again reiterating that barclays had not done anything wrong.
Hope this makes some sense.
We had opened a complaint with barclays but this had also been closed once mor without our knowledge this has been reopened with the last update being that barclays investigators are looking into this. We still have not indication where the money is or even when this is going to be returned or who is responsible hence the call