I purchased a tumbledryer from Appliances Online on the assumption that if it was not right - I could return within 14 days. I specifically asked the girl on the phone and this was confirmed. There was no caveat on the phone that there would be up to 50% discount if it had been used. We now wish to return so I spoke to AO within the 14 day period. Then I was told that there would be a charge of 45% if the machine had been used. I said that this was not mentioned in the telephone conversation and was told that it was detailed on the website. If you have a minute Jo and look at the 14 day return policy you will see why I am a little perplexed as the bald statement regarding free return with in 14 days is subsequently modified by the "things you should know" comment which then details the charge if the product has been used.
I hope that this makes sense !! Thanks
The order is dated 12th April 2015 with an invoice date of 14th April 2015. I spoke to them this morning the 24th April 2015
I am happy for an exchange as the main problem is the dimensions.
Hi Jo. Tuesday 14th April was delivery. We subsequently changed doors under worktops to try to fit it in....and of course we used it for drying clothes
Thank you Jo ...that is pretty clear but for final clarification you are saying that the fact that the appliance has been used is irrelevant ?
Jo, with regard to our correspondence of last evening I write to advise you that the distance selling regulations you referred to, were replaced in June 2014 by the new European directive