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Alice H
Alice H, Solicitor/Partner
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I bought a suitcase in a store. It was guaranteed years.I

Resolved Question:

I bought a suitcase in a store. It was guaranteed for 10 years.
I have used it twice and it is now faulty.
The shop say that I must send it back to the manufacturer as the guarantee is with them.
Does the shop not have any liability at all ?
Submitted: 2 years ago.
Category: Law
Expert:  Alice H replied 2 years ago.
My name is ***** ***** I'm happy to help with your question today.
The guarantee is provided by the manufacturer not the shop.
If you purchased the suitcase within the last 6 months the retailer would normally refund or replace.
However if more than six months have expired then you should exercise your rights under the guarantee but to do so means you have to contact the manufacturer directly.
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