Am attaching a copies of my contract. Please note that my copy has N/A on the bottom but the advisor did not explain why he did this. I crossed this out and filled in the cancellation form anyway.
- It is not allowing me to attach the document - it is asking for dimensions etc - it is a pdf file saved on my computer.
clicking on paperclip and selecting document but it is not attaching to the email
This is what downloaded - probably not the right thing
Sorry you got so many copies - nothing was showing in my box.
My friend and I sent a letter and attached it to an email (separately but bcc each other).We also sent scanned copies of the contract to the supplier Both emails with attachments were sent on the 14th April before 10.00 am. Please note that the order was placed approximately at midday on the 1st April.
Please also note that my friend's contract does not have the N/A on the back.
Thank you for your reply. We will follow your advice and take the necessary steps. I am hopeful that based on your comments, we will be able to get the money we paid back.
I am very pleased with the service you provided and if we run into any more difficulties, I will contact you
I forwarded the details of our correspondence to my friend and she reminded me that we sent the email to the supplier early morning on the 15th April - she is adamant that 14 days from the 1st is the 15th, bearing in mind that the transaction did not take place till midday.
The suppliers never challenged the date and accepted our cancellation. Please advise whether the above date discrepancy will have a bearing on as to whether we are or are not eligible to receive a refund on the deposit.
Than you very much - will be in touch if we get no joy.
Whilst drafting a letter to the supplier, I realised that there is a bit of information I should pass by you.
A couple of days after we submitted our cancellation (the letter was dated 14th but actually emailed on 15th), I received a phone call from a member of staff called Kim, who said she was responsible for sorting out this business. She suggested that rather than us lose all the deposit money, she had the authority to give us two options.
1. We had been given a 16% discount on the bed at the show. Plus we were promised a hand massager and two pillows. Kim said that she is in a position to offer us 25% discount (and the extras) and put the order on hold for 6-8 months or longer.
2. Let us have the hand massager if we didn't want the bed (massager costs about £450 roughly).
She has been chasing me for a response to the options and I have been telling her that I was waiting to hear from my friend.
Please can you advise if I send a letter to her asking for the deposit back, the options above will be cancelled. Neither my friend and I want to buy the bed now and the massager is not really something we want. Both of us have severe back problems, which is the reason we wanted to purchase the bed.
I look forward to some advice from you. When I do I will send the letter.
Thank you. I'm not worried about the offers but I'm wondering whether if we make a noise about getting our deposit back and we are not successful and they withdraw any offer made, then we lose out altogether? Do we have any chance of getting any money back?
Thanks very much, I will send the email off today and let you know the outcome.
Thanks for your email, just beat me to it. I was going to let you know that Adjustamatic Beds looked into my email and consulted the Trading Standards and I am happy to say that they agreed to cancel both orders and give a full refund. The deposit money came through last Friday.
Thank you very much for your brilliant help and advice, I am very grateful and relieved with the result.