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I am a full time 2nd year mature student living away at University. When I moved from my home address I informed Southern Electric (at a public payphone) in September 2013 that I could not pay September's bill until my grant arrived and that I would clear that bill each month. To the best of my knowledge (having checked my bank statements online) I had paid each month by direct debit until I cancelled this around April-May at some point. I am unable to check every single payment before February 2013 as the account I had used has been closed is not available to see. My understanding, is that the amount left to pay came to a little over £45.00, I am willing to pay at anytime.
I had to call SE again after receiving another bill for £807.92 and spoke to someone who just took details and said he needed to escalate and appeared to agree it did not seem okay. Today I received an email from the head branch in Perth saying I owe £790 (or thereabouts); it seems they are not listening to me and the fact all this is happening on my University email is frustrating and upsetting.
I already have another complaint with the ombudsman and was unsure how many are permitted at one time.
Okay. Thanks, ***** ***** up with a formal complain and if necessary the ombudsman - as recommended.
One thing - what is the usual time frame before the energy people should respond.