i want to know am I in my rights to ask for a refund for unsatisfactory work. As they did not meet deadline nor did it look like they had remotely done any work on the website
what do you mean ?
yes its our company website
they told us we had no rights to a refund. and if we cancelled then we have to pay the remainder amount
seems very unfair terms
ah yes its probably unreasonable standard then
it was exactly the same template as a previous website only the name had been changed from 'Landstyle' to 'streetpave' it probably took them 10 mins to do.
they had 2 months to do this in. and tried to fob us off by saying they needed more fotos. which at that point we had had enough.
we then had another website commissioned.
I've made a claim in the courts and now they are trying to counter sue.
So you think I should state refund was because of unreasonable standard ? would that stand better in court ? I just wasn't sure of the correct terms to use
sorry can you explain in laymans terms
I can prove the website is not of a reasonable standard. They haven't done anything to it ! within the time frame agreed
so do you think I stand a good chance of winning my case ?
its not that its not worth the money.
the agreed date was because we wanted to launch the website on a certain date. we had potential clients who we wanted to see our work on our new website on those dates.
so the fact it was not ready on time would deem it not fit for purpose right ?
would that stand in court ?
Any stock imagery required will be charged at cost.
Content will be created by the client.
Costings for design include the provision of final artwork files. Should original working files be required, an
additional quotation can be provided for this.
Should you wish to go ahead with this work, a deposit of 50% will be required (Except for printing and domain
registration where payment will be required in advance). Please make payment to the bank account below.
Receipt of payment will be deemed agreement to begin work and acceptance of terms. Balance due on
completion, prior to hand over.
You have the right to cancel your order at any time. In the event of a cancellation, you will be invoiced for the
work already carried out based on the hourly rate plus any orders placed on third party suppliers that cannot
This is all we have which came with the invoice. I thought this was classed as the contract ? Is it not ?
If so we have no contract then ? and we also don't know what the terms are ? as we thought the above was classed as his terms ?
I'm confused now ?
If this is the case, where do we stand ?
then I have a problem then as 'of the essence of the contract' was not stated on the contract only verbal.
I don't want to go to court and lose then having to pay more monies to him.
we already paid £670 deposit then another £1000 for a new website.
We didn't like his bullying tactics hence why didn't give him a chance to do the website.
But he's stated that the deposit was for work which he had done at a rate of £40an hour.
But anyone can see from the website he had probably spent less than 10 min doing it.
surely contract or not a judge can see no work was done :(
seems so unfair
he has already filed his defence and counter claim.
He has asked me again to drop the case and he will with draw.
Can I request he shows the judge the said website ?
what is SGA ?
Is that our best option ?
So we paid a deposit, he did nothing to it a ? we don't get our money back ?
How is that fair and just ?