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Yes, I sent a proforma invoice as follows:
Brochure design 2 days @ £250 per day
Print 50 x A5 full colour 300gsm (outer) 100 gsm (inner) brochures 265.00
Litho print (if needed) - Gold letter on front page 135.00
I said to the client I am a designer, not a printer and that I can outsource the print. Then I got a quote from the printers and put it in my pro-forma invoice.
I met the client on Tuesday and they gave me a go-ahead designing on Wednesday. They wanted the brochures printed by Monday. Now, it was a very urgent order so I have been getting it ready to print non stop these 2 days. On Friday night I went to the printers with their existing brochure as they said do not compromise with the quality of paper. So then the printers said their paper was thinner. So I called the client and suggested I find printers who have thicker paper but it will probably be more expensive. They agreed. I spent the whole eve and next morning finding printers. However the price was almost double from the first price I quoted because. They decided not to print. I invoiced them for my design work (£500). They say nothing was ever printed and I failed to deliver. I am very upset as I dropped everything to design for them and get it done in such short space of time
Well yes, they needed a printed item by Monday. And it could have been delivered if a) they agreed to have it on thinner paper and b) they didn't stop the print when the price for thicker paper changed.
I did deliver 5 printed brochures to them on Monday that a friend printed for me so that they have something for their meeting but they did not mention them in their reply to me.
But I would have delivered if they did not stop the print at the last minute.
I believed I have delivered design services which is one part of my proforma invoice and they should pay for my time on this as they are the ones who stopped the printing.
How can I demand the design back, I have sent them 4 example covers and a 10 pages brochure designs. Though the files are not high resolution they could get someone to replicate them. Is there a sentence I could send that does not allow them to use any of my designs? I guess I have to get them to confirm this.
No. The price of print in my pro-forma is outlining the paper thickness and that is all true, I could have printed for that price, on that paper.
However, I called them just to warn that the paper will be thinner than their existing brochure.
I suggested to try find printers who can print on ticker paper but will be more expensive. They agreed to that.
If I am not going to get paid how can I make sure my designs are not used?
Thank you, ***** ***** what I believe strongly. Please, could you tell me whom form that company I should talk to about this - I am sure that the person who hired me and his secretary are not communicating any of this and if I am to take them to small claims court I think I should notify someone senior first?
Also, do you think I could succeed at small claims court? - I have an email saying 'I agree to your fees' and another saying 'go ahead with the print'.
Only when I called to say the paper is thinner then their existing brochure things started to change.
Many thanks in advance
But they are lying, they said that I called on friday to say I cannot deliver for Monday and gave them a double price.
What happened in reality was that the brochures would have been printed for Monday. Just on thinner paper so I preferred to call them and let them know.
I offered to look for another printer (and said it will be more expensive). They agreed. It still would have been delivered on Monday. But they did not go-ahead the print.
I was going to email them, that is in writing right? Or you mean on paper and post it?
What is your advise on an action, I need to do something as their email is a lie and I strongly believe they should pay me something.