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Yes I have spent a year before I took a car to a different Jaguar service station. They spent 1,5 trying to do the same.
Here is the reply from the secon service station and the Jaguar. Both of them point out to take the car back where I bought it.
I have done exactly as they asked me.
Good afternoon,We have been unable to reproduce the faults whilst the car has been in our care.Our Master Technician has submitted 2 separate technical assistance reports to Jaguar and they have reported the following:1. TA1953781 – We reported that we are unable to replicate the fault and a Jaguar Technical Engineer has responded that unless the fault can be demonstratedby the owner no further action can be taken.2. TA1953772 – We reported the fault with the cruise control and the fact we cannot replicate the fault. We submitted the video files provided to JaguarTechnical Assistance. We have undertaken wiring tests as instructed and found a Traffic Master tracker unit fitted to the o/s dash connection wiring. The Jaguar Engineer has instructed that this must be disconnected and the wiring returned to factory standardthen the faults would need to be monitored. There were also software updates for the PCM and CJB available that we have now downloaded and installed.You have mentioned to Mark that you are unable to drive the car with the tracker disconnected due to insurance implications. We can understand this but giventhe testing required as advised by the Jaguar Engineer there are only 2 ways to eliminate this as the fault, the first is to disconnect the tracker and advise your insurance company or secondly have the tracker refitted in a separate location in the car.Grange Croydon is not a tracker approved fitting dealership so we would not be able to assist in any replacement or re-fitment of the unit. This means thatthe car will need to go to a Jaguar dealership that can undertake this and I would suggest Lancaster as the original supplier of the car and the tracker.We have no way of proceeding unless either of these options is undertaken. The tracker is now reconnected and the car is ready for collection if your choiceis to take it elsewhere for repairs.Under the UK Sales of Goods Act (1979) if you feel that purchased items are not fit for purpose then you have a right to make a claim against the retailer whosupplied the goods and not the manufacturer. As Grange Croydon was not the retailer we have no responsibility to provide storage of your vehicle or supply a courtesy car whilst you undertake your legal proceedings with the supplying retailer.With the above in mind I would respectably request that our courtesy vehicle is returned by 17:00 on Friday 10 th April. Up until this point youwill incur no charges but regrettably charges will be made for rental and insurance cover if this time is forfeited.It is a shame given the relationship we have developed that the situation has escalated to this. We have undertaken all the diagnosis we can within our limitationsas a non tracker approved dealership.We will obviously continue to support you with any information we can supply to Jaguar that has been taken over the previous visits and both Mark and I hopethat a amicable solution can be reached between you and Lancaster.The contact at Jaguar is Hayley Mckendry and she has already given the advice that you need to formally reject the car with the supplying retailer before anyfurther action can be taken. Her email address is *****@******.*** and I have copied her in to this email.I await your response on what action you wish to proceed with.Kind regards,Stephen DenchService ManagerGrange Jaguar Croydon
I have made a bank transfer from my company business account.
Thank you Alex.
Could you please clarify if the repairs are not possible like in my case what are my rights?
What I would like to gain is a car which is fixed and if not fixed replaced.
Is it lawful for reseller to not to fix the faults under the manufacture warranty?
Ok thank you.
So if I'll sue for breach of contract which can be lengthy and expensive what the outcome I should expect?
Can I also continue to send the car for repairs until the fault is fixed? As I understand it will be covered by the warranty. Every time the car goes for repairs it gets new warranty period for the work which has been done which overlaps any previous repairs.
Ok thank you Alex.
am I allowed to release info to public on the problem many of Jag owners do may have but have not yet discover it? It obvious to me that Jaguar knows about the problem but has no fix to it.
Yes. Thank you for your kind assistance.