This is not a rug it is a lounge and dining room carpet. the point of my complaint is we were not informed at the time of purchase that the carpet could/would have natural faults or that the carpet was hand made in India.
We would like the carpet replaced.
We will have to check the price we paid for the carpet. We purchased several carpets during this time as we had a large extetion to our home.
We have in writing informed the supplier that under the sale of goods act the quality and fitness of the carpet they supplied is not fit for the purpose. Kings inform us that the responsibility rest with us inferring we didn't ask the correct details at the time of purchase. We pointed out that we sort their expert advice and asked to be shown carpet suitable for a lounge and dinning room. We have in our correspondence with Kings always informed them that we were not informed that our carpet would have natural faults appearing or the nature of how and where the carpet was made. We or I suspect other customers would not consider purchasing an expensive carpet knowing that it would have faults appearing. Due to wear and vacuuming etc. this caused the uneven tension of the weaving to open making numerous loom lines across the carpet.
I think the only thing we can do now is to inform them that we will take court action. Please can you inform us how to make a claim in the "Small Claims Court" or County court - how to obtain the document etc. to do this and is there a limit to the amount of money/goods you are able to claim through this court.