My parents were not aware of appointing the LA (AMPM) until they arrived at their house with the LA from Lloyds, my father had completed the mandate form sent in the post thinking it was from Lloyds and he thought Lloyds had appointed AMPM. No one explained the process and AMPM refuse to respond when my father asked to have a copy of the mandate sent to him.
Yes a formal letter of complaint was sent to AMPM in 2014.
No they did not respond, I emailed and phoned them and I had a short conversation with Martin Block followed by en email. I referred the matter to the FOS but they said they had no regulatory power or enforcement authority over this company. They said I could refer Lloyds insurance to them but the issue was really with AMPM although Lloyds did fail to take adequate photos, details etc of lost items in the initial visit.