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Yes that is correct, it was purchased online and I purchased a contract and the phone was free I believe although it was a long time ago. when the phone arrived - it was from T mobile and included documentation from T mobile so I assumed I would return it to them as I had cancelled the contract with them
I have just found the paperwork - This dates back to 29/11/2013 - this is when I ordered the phone. The receipt is in fact from Buy-mobiles and was probably contained in the parcel with the phone. It says 'For full returns policy visit.......' I have documents from T mobile stating that the account is closed. Is there anything I can do? how about the fact it was such a long time ago and this is the first i have heard about it? I had no contact from Buymobiles, only the debt company
The return instructions are to go to the the Buymobile website and read their returns policy. It also states 'Please be aware that once you have connected your mobile phone to the network you will be unable to return it unless it is faulty' As this is such a long time ago, I can't remember if I connected the phone or not.
I called T mobile and told them that I had decided not to keep the phone so they said they would send out a return bag. (I had received a separate letter from T mobile with details about my new contract however there were no details on here about returning the phone) I guess, because the contract was with T mobile and I called them to cancel, I assumed, maybe wrongly, that I had to return the phone to them.
No, I don't have anything in writing from T mobile to acknowledge receipt of the phone
This is very helpful thank you. So, is this amount owed due to returning the handset rather than cancelling the contract? I have read of other instances where people have been charged for loss of commission due to a cancelled contract.
At what point will this debt affect my credit rating, if at all?