In my experience building measurements are internal. This is certainly the case with houses so that it is possible to make sure that the space you see is suitable for the use it is to be put to, i.e. furniture/movement. I followed the same principle, planning out the area as a craft room.
My contractor also designed the base using the measurements that were advertised in the brochure.
There is no reason why the seller did not ensure that such confusion did not arise by making it clear that measurents were external. The garden centre is major one in Taunton. Interestingly I was warned verbally to be careful if I proceeded to complain.
I'm rather confused as the e-mail appears to request further information, presumably following my last response to you. You said Thank you.
followed by 'What do you want to know?'
My question is that under the Sale of Goods Act I did not receive the log cabin that was advertised in the brochure. Also under the Trade Descriptions Act the information was misleading regarding the dimensions of the log cabin and the seller should have ensured that measurements whether internal or external should be made absolutely clear to the customer in order to avoid any confusion.
Tomorrow the contractor and I are going to measure both external and internal dimensions to ensure accuracy of my claim particularly as the overall size is in Imperial and the Floor Plan is in Metric. Also because of design exterior measurements are open to interpretation.
I need to know what form of redress is open to me, in what form this should take and what my next step should be.