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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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On February 14th 2014, wren kitchen started the installation

Customer Question

on February 14th 2014, wren kitchen started the installation of my kitchen, it was and is a mess, now after nearly 15 months they want to put it right, because they want there money,
I spent 12 months trying to get somebody to listen to no avail.
Submitted: 2 years ago.
Category: Law
Expert:  Jo C. replied 2 years ago.
Hi.
Thank you for your question. My name is ***** ***** I will try to help with this.
-Could you explain your situation a little more?
Customer: replied 2 years ago.

they have made a complete mess, I have holes in walls were they channeled out for cables, unfinished edges, complete shoddy workmanship, i kept going back to the shop, they confirmed that fitter did not work for them anymore, now they want to put it right after 15 months, I had no running water for 9 days and no cooker for 11 days, they only want to put it right to collect payment, and i have told them they had 12 months to put it right.

Expert:  Jo C. replied 2 years ago.
Ok.
What would you like to know about this please?
Customer: replied 2 years ago.

Can they make me pay after keeping me waiting this long and already being out of pocket ,taking a month off for an installation that should have taken 5 days

Expert:  Jo C. replied 2 years ago.
I presume you haven't got anybody else to complete?
Customer: replied 2 years ago.

no, and i wont let them, even though they want to,

Expert:  Jo C. replied 2 years ago.
It is not that simple I'm afraid.
When did you complain and when did they first offer?
Customer: replied 2 years ago.

i have complained since the first month and they never offered any help untill we had passed the 12 month date of installation

Expert:  Jo C. replied 2 years ago.
Did you give them a specified time period to install?
Have they tried to get access any earlier?
Customer: replied 2 years ago.

they told me it was approx 5 day install. they never asked for access to address the issues untill over 12 months had passed

Expert:  Jo C. replied 2 years ago.
Yes, I understand that.
But when you complained to them did you tell them that they had a specified period of time to do the work?