How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ash Your Own Question
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
Type Your Law Question Here...
Ash is online now

I own an airport parking and vehicle storage company and I

Customer Question

I own an airport parking and vehicle storage company and I have a customer who has stored his vehicle since September, without payment, despite emails sent weekly to him and demands. His bill has reached £1500.00 approximately now and his vehicle is worth less then this. Can I sell this vehicle to get payment as he is just ignoring every contact made and the vehicle is being stored at my premises.
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you with this.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: or by completing form N1 and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Ash and other Law Specialists are ready to help you
Customer: replied 2 years ago.

I have no postal address just an email address. please advise

Expert:  Ash replied 2 years ago.
I will call shortly.
Customer: replied 2 years ago.

please call XXX

Expert:  Ash replied 2 years ago.
Calling now!
Expert:  Ash replied 2 years ago.
I am just following up to see if there is anything else I can help with?
If this answers your question might I ask you to rate my answer before you go today please, the button should be at the bottom of the screen.
If you need more help please click reply.
Customer: replied 2 years ago.
Dear Alex
As you can see from our conversation from the website, you informed me that you would telephone me. A gentleman actually called which I thought was strange and gave me advice and it is this advice I urgently need in writing for obvious reasons. The man advised me that because I only had an email address as contact details for the person that owes us money, I was to email the person and inform him that if the debt was not paid within 28 days of the email, I would be selling the vehicle he has stored at our premises to put towards the outstanding debt. He advised me to keep a copy of the email, and I need the advice given to me via the phone call in writing too, to keep with it.Please could this be done as soon as possible please. Thank you.
Expert:  Ash replied 2 years ago.
Yes that is correct. You need to send it in writing, get a send receipt and read receipt if you can get one. Then you can sell.
Does that clarify?