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HI WE ARE SMALL MAIL ORDER COMPANY PRODUCING HAND MADE KNITWEAR (NOT BULK PRODUCERS) IN SOME INSTANCES WE REDUCE THE PRICE OF A GARMENT SAY FROM 89.00 TO 59.00 FOR A PERIOD AND WE CALL THIS "A PROMOTION PRICE" NOT SALES. WE STIPULATE ON THE WEB SITE SHOP THAT ANY ITEM PURCHASED UNDER A PROMOTION PRICE CAN ONLY BE EXCHANGED FOR A DIFFERENT SIZE OR OTHER STYLES, WOULD BE CORRECT IN THIS METHOD?
any item paid at full price -refund is made.
yes this is for only purchase or and by phone
SORRY, I ALSO WANT TO SAY THAT THE GARMENT SHOULD BE RETURNED IN THE SAME CONDITION AS SENT IE WITH THE SWING TAG INTACT AND ALL ITS PACKAGING?
thank you, ***** ***** that part of my further question did not come through to you.
The question was about postage, I understand that the customer is to receive a refund if the item is returned, however postage is a cost out of our control, at the moment we do not refund postage, is that correct.