yes that is correct. it was the flight from Cotonou (benin) to Paris
There was a hole in the tarmac. we were1st told that the airport will resolve the matter and we should be travelling the following day and then after various misinformation were officially informed by air France our flight would leave on the 27th at 9am. followed by another announcement that due to air france operational issues the flight would only depart at 11am. we eventually took off around 2pm that day. I've given you more info than you asked but that's in case it helps.
I've just sent you a reply but I am not certain it was sent. can you confirm you have received it please?
Thanks for letting me know and thanks for your initial reply.
The only thing is that I'm still not clear on the 1st and main point of my query, as follows - I'd like to understand whether I have grounds in pushing back on their refusal to compensate me:
. My HSBC Worldwide travel policy states: "We will pay you £50 for every full 12 hour that you are delayed at your point of international departure from or to the UK"HSBC is refusing to pay as they claim that the final destination was Paris as opposed to London. My argument is that the trip itself started in the UK and was due to end in the UK, with paris being the connection point (I have the relevant documentation to prove this point). There is no point in their T&C's where it clearly states that connections are not accounted for in their policy.
The fact is that the airline doesn't accept responsibility for the 3 days delay as it was a result of the hole in the tarmac. From their point of view it's the airport's fault. I am aware I can claim on the basis of the later operational issues which is directly related to their organisation. However my insurance should be covering for that based on their delayed departure policy.
Are you able to shed any light on this?
Many thanks for the reply. This is very helpful!
One last query is on impact on loss of income - `My husband who is a professional musician lost significant income as a result of missing 2 concerts he was due to play at whilst we were stranded. Should the airline have any obligations towards that? [I have a plus membership, so I'm assuming I can ask you this additional].
I have done that earlier. Strange. I will rerate you again now.
Very well. Many thanks