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Thank you for your reply.
Customer claims that hotel agrees with her that there wasn't enough food for the dessert table.
She refuses to answer as to why I should refund the birthday cake.
Apart from legal action, she has in emailed this and I quote word for word
Her total bill was £2185 and I am refunding her £900 for the wedding cake and out of good will £100 for the dessert table.
Is this fair? and as she made 2 instalments to pay her bill, do I have the right to make 2 instalments when it comes to her refund? ANd must I comply with her threat of 'by tomorrow'?
the £900 is the full price of the wedding cake.
As I mentioned everything else that completes her order amounting to £2185 was delivered as agreed with the exception of the dispute that the food provide for the dessert table was not 'enough'.
Is the £900 not suffice for the issue of the cake?
I am going to send her an email now that I will refund her the total price of her wedding cake and dessert table and birthday cake as she requested, but if she does not respond to this email to acknowledge this offer and brings an issue of it in the future, what grounds do I have to retaliate?
if I do as you advised, does this mean I do not have to entertained anymore of her emails?
And should I word the letter as you said?
note: she is looking for the funds to be transferred into her account...
should I emailed her to say that I have posted her a cheque, so that she won't go to her lawyers if the money isn't in by tomorrow?
I am taking your advise and waiting a couple of days before I post customer the cheque and not communicating my intentions.
As she has threatened that I have until today to respond to her demand of transferring funds into her account, my question is if she decides to slag me on social media before the cheque arrives, what can I do?
do I have a leg to stand on if I do not give in to her demand of the further £700. If she were to take this to court, what would be my chances?
I sent you a reply but have not received an answer
Are you saying in your opinion that the latest letter she sent me with her claims that based on the legal advise she received she will certainly win in court even after I have refunded the monies paid to me for the WEDDING CAKE, DESSERT TABLE AND BIRTHDAY CAKE, as per her initial request in her second email?
Has she any grounds now to demand the further £700? Pls note that as of today, the cheque of £1300 has not been cashed by her.
Thank you for the reply.
Basically by paying her the extra £700, I would then refunded her the full total of the bill paid minus the cupcakes. For £2000 in total, she would then been refunded the 190 wedding favours (which she did not demand a refund for in her 2nd email, and which she has not raised any complain about).
What is your advise to me? Stick with the £1300 I have refunded and and wait for her to take me to court?