This firm provide extra insurance for car repairs. they had made a mistake with my partners name on the paperwork. While on he asked about a renewal price for next year. He thought they quoted £109 though they now say £209. This caused a problem with the garage we bought the car off as they charged £208 for this year and thought he was checking up on them. The insurance firm gave them the recording of my partners recording but refused him access.
Do you have stock letter we could amend and use to make this request?
Thank you...it was very helpful.