Hi Alex this was my claim, please could you email me so that I can attach my photos and a copy of their response.
I would like to report an incident I had with my car and a pot hole in Botney Hill Road, Billericay. It was on Christmas Day 2014 in the evening, in the dark. I have a 2013 Golf and had brand new tyres on the front fitted 15 Dec 2014.
I didn’t know the area. I had just dropped my daughter off at her boyfriend’s house around the corner and was on my way home. I turned into Botney Hill Road from Clock House Road and was only travelling between 20 mph and 30 mph. Shortly after turning into Botney Hill Road my car lights were reflecting on pools of water in the distance and so I braked and slowed down. The width of the road is only 15 ½ feet wide and so it’s a single track road. There were many pot holes but I couldn’t tell how deep they were because they were full of water. I avoided the left hand side pot holes and caught a right hand pot hole on my front wheel. A few yards on I knew there was something wrong with my tyre. I wound the window down and could hear the tyre making a noise. I had no phone signal so I made my way slowly back to where my daughter was staying and called for a rescue service to change my wheel.
When I got home in Hemel Hempstead, a few days later I went back to the garage that had fitted my tyres. They showed me that the tyre was split and I had to fit another new tyre.
I returned a few days ago to take photographs with the intention of reporting the pot holes but they have recently been repaired. The tarmac is fresh and a traffic cone still there. You can clearly see the problem area on Google Earth. There is a lot of water at the “New Road Layout” sign. On the tarmac before the potholes you can just make out the letters “SLOW” It is only just visible in daylight if you study the road. I would recommend this is renewed with a permanent sign. I was travelling in the dark. There are no street lights, white lines or kerbs and it will also get icy.
I have attached a few photographs which show the pot holes made good, the “Slow” road marking needing making good and the damage to my tyre.
I am looking for reimbursement for my new tyre which cost £88.90 and the cost to fit the spare wheel of £100.