How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jo C. Your Own Question

Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 30929
Experience:  Over 5 years in practice
12826847
Type Your Law Question Here...
Jo C. is online now

I have a small business. We have been contacted by a company

Customer Question

I have a small business. We have been contacted by a company advising we have infringed copyright of an image of theirs on a third party website on which we advertise. They have made demands for increasing amounts of money for penalty fee and damages which they say is based on an average cost of a license plus the cost to chase the infringement. They are asking for £396 - the cost of the licence for the image in question is £75.00. I have asked them to break the costs down and they have not done this. I am keen to resolve the issue and would appreciate advice.
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you with this.
For now please let me know how you came by the image?
Customer: replied 1 year ago.

We were contacted by a third party with whom we advertise - they advised that they have been contacted by a company called LC Services Inc which is an image library company. I am not disputing that we inadvertently used an image copied from their website (though I have not admitted this to them and our company name is ***** ***** with the image - LC Services have been given our contact details by the third party site who they initially contacted).

Expert:  Ash replied 1 year ago.
Where are LC Services Inc based?
Customer: replied 1 year ago.

Their address is


***** London, NW1 0AG
Expert:  Ash replied 1 year ago.
Are you sure? They can't be Inc if they are in the UK?
Customer: replied 1 year ago.

Their email comes through as LC Services Inc - but at the bottom of their email the details are:

License Compliance Services, 4corners images

http://www.4cornersimages.com/contact/

P: 0800(###) ###-####I E: *****@******.***


***** London, NW1 0AG
Expert:  Ash replied 1 year ago.
Ok. Have they provided evidence they own the image?
Customer: replied 1 year ago.

Yes, they have. They advise that the cost of using the image is £150 but I have emailed them under a different name and they have advised that the cost of using the exact same image is £75 per year. I have this in writing from them, relating to the image in question. The £396 they are requesting we pay they advise relates to the average cost of a license plus the cost to chase the infringement. I have repeatedly asked them to break down this cost and they haven't done so - the initial demand was for £326.

Please can you let me know an update?

Customer: replied 1 year ago.

Yes, they have provided evidence they own the image.

What Customers are Saying:

 
 
 
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
 
 
 

Meet The Experts:

 
 
 
  • Jo C.

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
< Last | Next >
  • http://ww2.justanswer.com/uploads/EM/emus/2015-7-7_192327_bigstockportraitofconfidentfemale.64x64.jpg Jo C.'s Avatar

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
  • http://ww2.justanswer.com/uploads/BE/benjones/2015-12-1_0437_ennew.64x64.jpg Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    11553
    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • http://ww2.justanswer.com/uploads/BU/Buachaill/2012-5-25_211156_barrister5.64x64.jpg Buachaill's Avatar

    Buachaill

    Barrister

    Satisfied Customers:

    1754
    Barrister 17 years experience
  • http://ww2.justanswer.com/uploads/JO/jojobi/2013-3-19_0265_maxlowryphoto.64x64.jpg Max Lowry's Avatar

    Max Lowry

    Advocate

    Satisfied Customers:

    894
    LLB, 10 years post qualification experience
  • http://ww2.justanswer.com/uploads/UK/UKLawyer/2012-4-12_9849_F2.64x64.jpg UK_Lawyer's Avatar

    UK_Lawyer

    Solicitor

    Satisfied Customers:

    750
    I am a qualified solicitor and an expert in UK law.
  • http://ww2.justanswer.com/uploads/KA/Kasare/kasare.64x64.jpg Kasare's Avatar

    Kasare

    Solicitor

    Satisfied Customers:

    402
    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • http://ww2.justanswer.com/uploads/OS/osh/2015-7-7_19268_gettyimagesb.64x64.jpg Joshua's Avatar

    Joshua

    Lawyer

    Satisfied Customers:

    8199
    LL.B (Hons), Higher Prof. Dip. Law & Practice
 
 
 

Related Law Questions