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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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I agreed a verbal contract broadband service but when

Customer Question

I agreed a verbal contract for a broadband service but when the paperwork came through it was different to the verbal one but I decided to go with the written contract anyway so didn't contact the broadband supplier. When my 1st bill arrived I had been charged an over usage charge but I stated that my written contract was for an unlimited contract.
They said that was a clerical error on so I was still on the verbal contract.
Can they legally do this?
Submitted: 2 years ago.
Category: Law
Expert:  Jo C. replied 2 years ago.
Hi.
Thank you for your question. My name is ***** ***** I will try to help with this.
Are you saying you have been charged more than was allowed under the written contract?