How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ash Your Own Question

Ash, Solicitor
Category: Law
Satisfied Customers: 10914
Experience:  Solicitor with 5+ years experience
Type Your Law Question Here...
Ash is online now

About eight months ago one of the major energy companies

Customer Question

About eight months ago one of the major energy companies mistakenly 'took over' the supply of gas to my home. Not an uncommon occurrence, I have since been informed and is known in the trade as 'an erroneous transfer'.
For eight long, weary months I have taken every step open to me to have the situation put right, without success. Finally, about two months ago, the company who were the original suppliers (and who have been supplying me without mishap for more than 10 years) declared the situation 'locked' (whatever that means!) and advised me to contact the Energy Ombudsman and make an official complaint.
In view of the lack of alternative avenues, I did as recommended.
I have recently been informed (by the Ombudsman) that the energy company responsible for the said 'take-over' have admitted their mistake and indicated they will not be looking to me to pay the cost of gas consumed from the date of the erroneous transfer.
The Ombudsman, however, has recommended that I should pay the other (my original) supplier, less £100 for the inconvenience this has caused.
Leaving aside for one moment the moral aspects of this situation, and looking objectively at the legal aspect, my question is: does the company who has NOT supplied me with goods and services, have a claim in law, should it decided to pursue the (unqualified) recommendation of the Ombudsman?
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you with this.
When you say have a claim in law, I assume you mean for the energy supplied? I assume it was just a mistake and not fraud?
Customer: replied 1 year ago.

Alex, hello. Perhaps I should have worded it "does the company who has not supplied goods or services (meaning the supply of gas) have a claim of right to the cost of the material".

I understand that companies are obliged to accept the advice of the Ombudsman, so if the company decide to bill me, is it actionable?

Would a court consider I am legally liable?

Expert:  Ash replied 1 year ago.

Just so that I am clear, it was transferred wrongly from A to B. A now want to charge you for supply by B, is that correct?

Customer: replied 1 year ago.

As previously stated; the company who HAS supplied the fuel (gas) has stated because it was their error, they are not going to charge for it.

I want to know, authoritatively, IF the company who has NOT supplied the gas decide to pursue me for payment, do they have a legitimate claim?

Expert:  Ash replied 1 year ago.
Yes I understand now. I assume that during this 'wrong' period you didnt actually have a contract for supply with A, did you?
Expert:  Ash replied 1 year ago.
Are you able to respond so I can answer this for you? Thanks!

What Customers are Saying:

  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther

Meet The Experts:

  • Jo C.

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
< Last | Next >
  • Jo C.'s Avatar

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
  • Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • Buachaill's Avatar



    Satisfied Customers:

    Barrister 17 years experience
  • Max Lowry's Avatar

    Max Lowry


    Satisfied Customers:

    LLB, 10 years post qualification experience
  • UK_Lawyer's Avatar



    Satisfied Customers:

    I am a qualified solicitor and an expert in UK law.
  • Kasare's Avatar



    Satisfied Customers:

    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • Joshua's Avatar



    Satisfied Customers:

    LL.B (Hons), Higher Prof. Dip. Law & Practice