The company has taken the complaint seriously and informed me I am not to contact any member of their staff on Facebook.
The problem is I am actually personal friends of some of the carers outside of the company and have them on my friends list already.
I know this probably sounds very petty but I want to ensure I am getting the correct legal advice.
They do not have any such policy in place. Yes they are aware that some of them are already friends of mine on facebook.
The lady in question that placed the complaint agreed I did not know her personally and sent this 'nudge' / 'poke' just as a friendly gesture. However her complaint to the company resulting in them requesting I am not allowed to contact 'any' of their care staff.