When the agency in question, will not give us any details on our landlords, proper full name, home address, and 2 contact telephone numbers, as I explained, we cannot access agencies web page for complaints procedure, so who do we complain to??? As the agency itself is beyond incompetence. I have an oral agreement, with witness, all promises, never happened, still requesting from them, rent book (as we pay weekly) it is required by law, and address etc, all required by law, all ignored, tell me would you also feel like banging your head against a wall?? When answers like,( your deposit is safe?!!!! Never asked, as we are life sitting tenants, no agreement EVER signed, and why hasn't your landlord fixed the property????? These answers are so out of the blue, I'm shocked! As I never mentioned property?) All I wanted to know was the 2014 redress scheme which was a law passed in Aug last year, was. What to do when they aren't with any at all! He came back with oh you mean the 1975 scheme??????? Which is a law on money laundering, out of curiosity, I did check, guess what, they aren't registered there either!!! This is one of the strangest landlord/agency I have ever had the displeasure of dealing with. Or in my case NOT!! If you feel you have any proper advice, it would be very welcome.