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I paid a firm a large sum of money - over the 'going rate' - for their services on their promise that these services would be of superior quality. They told me that they would begin their work for me immediately on receipt of my payment.
Only after they had received my payment did the firm send me a letter of 'terms & conditions' which stated among other things that neither the fee nor any part of it were refundable.
For various reasons their services turned out to be not as promised, most unsatisfactory, below an acceptable standard and their behaviour was so unethical & unacceptable that eventually I terminated their engagement and asked them to return all or part of my fee.
They now stand on the 'terms & conditions' that they did not advise me of until after receiving my money.
I say that 'terms & conditions' that I was not advised of until after they had accepted payment are not valid.
- What does the Law say?
Can you cite any particular law or act that confirms that only terms at the point of contract can be included?
On the basis of what we have told each other, is it worth consulting a solicitor with a view to suing these people?
If so, is there anyone in the Bristol area who you can recommend?
Should I take it further by consulting a solicitor with a view to taking the matter to court?
We are talking about ca. £4,000.
As long as I have a good chance of getting at least a substantial part of my money back I would not mind paying it to a lawyer just to make sure that these people don't profit by their dishonesty.
Obviously a 'no win, no fee' basis would be better since this would ensure that my representatives take up the case only if they believe that they have a good chance of winning.
Yes, it helps.
I would be quite happy to use any money recovered to pay the solicitor costs as long is it means that those people will not be able to keep it for themselves and will have had an experience to take warning from.